Frequently Asked Questions
How Can We Help You?
Our cabinet experts are always here to help, which is why we’ve compiled this list of frequently asked questions. Get your answer quickly by searching the questions below.
Q: How long is Schrock’s warranty?
A: Schrock’s current warranty is limited lifetime. For a listing of previous warranty timelines, please visit our Warranty page.
Q: How do I replace a broken or damaged hinge on my cabinet?
A: If you are the original homeowner and purchased your cabinetry after June 1, 1999, please contact any Schrock dealer for assistance with ordering a replacement hinge for your cabinetry. If you are not the original homeowner or if your cabinetry was purchased before June 1, 1999, please follow the instructions below:
In order to replace the hinge, you will first need to gather the following information:
- Name of Hinge Manufacturer
- Model Name of hinge
- Model Number of hinge
- Hinge Color
The Manufacturer, Model Name and Model Number can be found printed or etched on the hinge. You may need to remove the hinge completely, as some manufacturers place this information in the hinge surface that is applied to the cabinet. Once you have compiled the above information, please contact the appropriate manufacturer below:
- Grass: 1-866-994-7277
- Blum: 1-800-438-6788
- Amerock: 1-800-618-9559
- Youngdale: 1-888-446-4363
Q: Can I buy direct from the factory?
A: Our cabinets are sold through authorized dealers only. To find a dealer in your area, use our dealer locator.
Q: What is the difference between Schrock, Diamond and Kemper? Are the door styles and colors the same?
A: Schrock, Diamond and Kemper are cabinet brands owned by MasterBrand Cabinets, Inc. Product construction and quality are consistent among these brands, but door styles and finish colors may vary from brand to brand.
Q: How do I install my cabinets?
A: We have an installation guide for you to use.
Q: How do I clean and care for my cabinets?
A: View our Care & Cleaning page for information on how to maintain your cabinets.
Q: Can I get a color sample?
A: Color samples should be obtained from your dealer. Please keep in mind they are a small representation of the overall wood grain and color; therefore, we do not recommend ordering your cabinets off of only a sample. Please contact a local dealer in your area to visit their showroom and view a door sample or kitchen display in the door style, wood species and finish color that you are interested in purchasing.
Q: Can I purchase your stain?
A: Stain is available in all of our current finish colors and may be ordered through an authorized Schrock dealer.
Q: How much do your cabinets cost?
A: Our cabinets are priced and sold through authorized Schrock dealers only. Retail prices are determined by each dealer based on the products and services they provide to their customers.
Q: Do you offer design assistance?
A: Design assistance is offered through most local dealers.
Q: I am interested in becoming a dealer. Can you help me?
A: Fill out our Dealer Request Form to have a sales representative contact you.